We are on the look out for a Genesys PureCloud technical resource for a period of between 3 to 6 months ( Possible extensions and continued work once proven) to support our clients current environment.We are looking for the successful Genesys Support Engineer to assist with the operational duties and upkeep of the Genesys PureCloud environment.The right candidate will have:A suitable level of qualification in IT or Technology2+ years contact centre telephony infrastructure experience with Genesys Cloud.1+ years contact centre experience involving advanced call-flows, automations, and integration with external systems.Experience working in a formal ITIL environment (highly desirable).Exceptional communication skills.Strong problem solving capabilities.Role and responsibilities:Agent administration/managementInteractive voice response (IVR) administration/managementCall recording administration/managementCall routing administration/managementDocumentation and trainingPlease call David on 0422 229 220 for a confidential discussion.

Genesys Support Engineer

  • 3-6 month contract with possible extensions
  • Hybrid working environment once proven
  • Great team and company culture

We are on the look out for a Genesys PureCloud technical resource for a period of between 3 to 6 months ( Possible extensions and continued work once proven) to support our clients current environment.

We are looking for the successful Genesys Support Engineer to assist with the operational duties and upkeep of the Genesys PureCloud environment.

The right candidate will have:

  • A suitable level of qualification in IT or Technology
  • 2+ years contact centre telephony infrastructure experience with Genesys Cloud.
  • 1+ years contact centre experience involving advanced call-flows, automations, and integration with external systems.
  • Experience working in a formal ITIL environment (highly desirable).
  • Exceptional communication skills.
  • Strong problem solving capabilities.

Role and responsibilities:

  • Agent administration/management
  • Interactive voice response (IVR) administration/management
  • Call recording administration/management
  • Call routing administration/management
  • Documentation and training

Please call David on 0422 229 220 for a confidential discussion.