About StateCoverStateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers compensation insurance solutions exclusively for local Government in NSW.As a Mutual, we work differently. We're trusted partners to our Members (insured local councils), collaborating closely to protect their workforce and minimise the impact of workplace injuries.The RoleJoin our dedicated Claims team as a Case Manager, where you'll strategically manage a portfolio of workers compensation claims, focused on early intervention and returning injured workers back to work.What makes this role unique:You'll work directly with injured workers, employers and service providers within the Northern Rivers and surrounding region to influence strategy and drive outcomes - no intermediaries, and as a specialised insurer, we have greater control of our product and services alongside our relationships with our injured workers and Members. This direct access means you can truly shape the claims journey and achieve meaningful results.Your focus will span the full lifecycle of claims management:Supporting injured workers with early intervention, optimising medical treatment and rehabilitation to promote and support recovery and return-to-work outcomesReviewing, assessing and determining workers compensation benefits including weekly compensation, medical treatment and work capacity decisionsManaging both physical and psychological injuries, some of which require legal considerations and coordinating investigationsApplying legislative frameworks strategically to achieve cost-effective, compliant outcomesBuilding strong relationships with Members, proactively communicating developments and collaborating on claims strategiesYou'll be supported by injury management specialists, technical advisors and enabling true collaboration on the most challenging claims.About YouYou're an experienced case manager with a passion for workers compensation and helping people through difficult times. You bring:Case management experience, desirable but not essentialExperience working in a highly resilient team that works together to achieve outcomesStrong customer-focused experience with an empathetic and collaborative styleProblem-solving expertise - you can navigate complex scenarios and develop strategic solutionsRelationship-building skills that enable you to influence outcomes and collaborate effectivelyAttention to detail and commitment to timely, professional service deliveryMost importantly a genuine care for people and a desire to make a difference in their livesWhy StateCover?A career, not just a job. We invest in our people because we know that's how we deliver for our Members and their injured workers.What you'll gain:The opportunity to work alongside experienced workers compensation professionals in a collaborative, supportive environment. You'll have access to talented specialists while accessing ongoing training and development opportunities. Enjoy hybrid working arrangements with work-life balance from our Ballina location. We offer a competitive salary package, comprehensive benefits, reward and recognition programs, and clear career progression pathways within an inclusive culture where you're genuinely set up to succeed.The difference you'll experience:As a mutual and specialised insurer, we can focus on what matters - optimal outcomes for injured workers and our Members. You'll have the autonomy to make decisions, the support to handle complexity, and the satisfaction of seeing your work create real change.Ready to Make Your Move?If you're looking for a role where your expertise truly matters and where you can grow your career alongside talented professionals, we'd love to hear from you.Please note: Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.StateCover is committed to building an inclusive and diverse workplace. We welcome applications from all candidates who meet the needs of this role.Only shortlisted candidates will be contacted. Background screening including reference checks and police checks will be required for successful applicants. For details on how we manage your information, please see our Recruitment Notification and Consent Statement via our website.Apply now and start making a difference.

Case Manager - Workers Compensation

  • Support injured workers through their recovery journey and return to work
  • Join a high-performing team of skilled workers compensation professionals
  • Excellent salary package and comprehensive benefits

About StateCover

StateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers compensation insurance solutions exclusively for local Government in NSW.

As a Mutual, we work differently. We're trusted partners to our Members (insured local councils), collaborating closely to protect their workforce and minimise the impact of workplace injuries.

The Role

Join our dedicated Claims team as a Case Manager, where you'll strategically manage a portfolio of workers compensation claims, focused on early intervention and returning injured workers back to work.

What makes this role unique:

You'll work directly with injured workers, employers and service providers within the Northern Rivers and surrounding region to influence strategy and drive outcomes - no intermediaries, and as a specialised insurer, we have greater control of our product and services alongside our relationships with our injured workers and Members. This direct access means you can truly shape the claims journey and achieve meaningful results.

Your focus will span the full lifecycle of claims management:

  • Supporting injured workers with early intervention, optimising medical treatment and rehabilitation to promote and support recovery and return-to-work outcomes
  • Reviewing, assessing and determining workers compensation benefits including weekly compensation, medical treatment and work capacity decisions
  • Managing both physical and psychological injuries, some of which require legal considerations and coordinating investigations
  • Applying legislative frameworks strategically to achieve cost-effective, compliant outcomes
  • Building strong relationships with Members, proactively communicating developments and collaborating on claims strategies
  • You'll be supported by injury management specialists, technical advisors and enabling true collaboration on the most challenging claims.

About You

You're an experienced case manager with a passion for workers compensation and helping people through difficult times. You bring:

  • Case management experience, desirable but not essential
  • Experience working in a highly resilient team that works together to achieve outcomes
  • Strong customer-focused experience with an empathetic and collaborative style
  • Problem-solving expertise - you can navigate complex scenarios and develop strategic solutions
  • Relationship-building skills that enable you to influence outcomes and collaborate effectively
  • Attention to detail and commitment to timely, professional service delivery
  • Most importantly a genuine care for people and a desire to make a difference in their lives

Why StateCover?

A career, not just a job. We invest in our people because we know that's how we deliver for our Members and their injured workers.

What you'll gain:

The opportunity to work alongside experienced workers compensation professionals in a collaborative, supportive environment. You'll have access to talented specialists while accessing ongoing training and development opportunities. Enjoy hybrid working arrangements with work-life balance from our Ballina location. We offer a competitive salary package, comprehensive benefits, reward and recognition programs, and clear career progression pathways within an inclusive culture where you're genuinely set up to succeed.

The difference you'll experience:

As a mutual and specialised insurer, we can focus on what matters - optimal outcomes for injured workers and our Members. You'll have the autonomy to make decisions, the support to handle complexity, and the satisfaction of seeing your work create real change.

Ready to Make Your Move?

If you're looking for a role where your expertise truly matters and where you can grow your career alongside talented professionals, we'd love to hear from you.

Please note: Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.

StateCover is committed to building an inclusive and diverse workplace. We welcome applications from all candidates who meet the needs of this role.

Only shortlisted candidates will be contacted. Background screening including reference checks and police checks will be required for successful applicants. For details on how we manage your information, please see our Recruitment Notification and Consent Statement via our website.

Apply now and start making a difference.