Our StoryStateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers compensation insurance solutions exclusively for local Government in NSW.As a Mutual, we work differently. We're trusted partners to our Members (insured local councils), collaborating closely to protect their workforce and minimise the impact of workplace injuries.The opportunityWe’re seeking a Claims Internal Review Officer to manage and conduct internal reviews of claims decisions under the NSW workers compensation scheme. In this role, you’ll ensure procedural fairness, legislative compliance and timely, worker‑focused communication, while providing clear and transparent decisions.Working closely with the claims teams, in-house legal counsel and panel legal providers, you’ll review complex and disputed decisions, issue well‑reasoned written outcomes, and support matters that may proceed to external dispute resolution. Beyond individual reviews, you’ll play a key role in identifying trends, sharing insights and contributing to continuous improvement across the claims function, helping to strengthen decision‑making quality and Member outcomes.Your storyYou’re an experienced workers compensation professional with strong technical knowledge of the NSW scheme and a sound understanding of procedural fairness and dispute resolution pathways. You’re confident managing complex reviews, applying legislation accurately and communicating decisions clearly and respectfully to injured workers and other stakeholders.You bring strong analytical skills, attention to detail and the ability to draft plain‑language written decisions that are clear, well‑reasoned and defensible. Collaborative by nature, you enjoy working with claims teams and legal providers, sharing insights and supporting capability uplift. Above all, you’re motivated by fair, transparent outcomes and continuous improvement.Why us? We seek to provide our people a career, not just a job. When you join us, you'll have access to training and development opportunities, a wide range of benefits, reward and recognition programs, plus a competitive salary package. We also offer hybrid working arrangements, career progression and a chance to work with an inclusive, supportive team where you are set up to succeed. Ready to Make Your Move?If you're looking for a role where your expertise truly matters and where you can grow your career alongside talented professionals, we'd love to hear from you.Please note: Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.StateCover is committed to building an inclusive and diverse workplace. We welcome applications from all candidates who meet the needs of this role.Only shortlisted candidates will be contacted. Background screening including reference checks and police checks will be required for successful applicants. For details on how we manage your information, please see our Recruitment Notification and Consent Statement via our website.

Claims Internal Review Officer

  • Technical role overseeing fair outcomes across NSW workers compensation
  • Influence quality decision making and continuous improvement in claims
  • Hybrid work, competitive benefits, and a highly collaborative team

Our Story

StateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers compensation insurance solutions exclusively for local Government in NSW.

As a Mutual, we work differently. We're trusted partners to our Members (insured local councils), collaborating closely to protect their workforce and minimise the impact of workplace injuries.

The opportunity

We’re seeking a Claims Internal Review Officer to manage and conduct internal reviews of claims decisions under the NSW workers compensation scheme. In this role, you’ll ensure procedural fairness, legislative compliance and timely, worker‑focused communication, while providing clear and transparent decisions.

Working closely with the claims teams, in-house legal counsel and panel legal providers, you’ll review complex and disputed decisions, issue well‑reasoned written outcomes, and support matters that may proceed to external dispute resolution. Beyond individual reviews, you’ll play a key role in identifying trends, sharing insights and contributing to continuous improvement across the claims function, helping to strengthen decision‑making quality and Member outcomes.

Your story

You’re an experienced workers compensation professional with strong technical knowledge of the NSW scheme and a sound understanding of procedural fairness and dispute resolution pathways. You’re confident managing complex reviews, applying legislation accurately and communicating decisions clearly and respectfully to injured workers and other stakeholders.

You bring strong analytical skills, attention to detail and the ability to draft plain‑language written decisions that are clear, well‑reasoned and defensible. Collaborative by nature, you enjoy working with claims teams and legal providers, sharing insights and supporting capability uplift. Above all, you’re motivated by fair, transparent outcomes and continuous improvement.

Why us? 

We seek to provide our people a career, not just a job. When you join us, you'll have access to training and development opportunities, a wide range of benefits, reward and recognition programs, plus a competitive salary package. We also offer hybrid working arrangements, career progression and a chance to work with an inclusive, supportive team where you are set up to succeed. 

Ready to Make Your Move?

If you're looking for a role where your expertise truly matters and where you can grow your career alongside talented professionals, we'd love to hear from you.

Please note: Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.

StateCover is committed to building an inclusive and diverse workplace. We welcome applications from all candidates who meet the needs of this role.

Only shortlisted candidates will be contacted. Background screening including reference checks and police checks will be required for successful applicants. For details on how we manage your information, please see our Recruitment Notification and Consent Statement via our website.