Living Waters Lutheran College is a vibrant and supportive community, guided by our Christian values and strong sense of community, we strive to provide a positive and engaging environment for both staff and students.About the RoleWe are seeking a motivated and customer-focused Service Desk Officer to join our team on a full-time, ongoing basis.This role is the front line of ICT support across the College, providing timely and professional assistance to staff and students while ensuring the smooth operation of our technology services. Working alongside the ICT Coordinator and Technical Manager, you will play a key role in supporting teaching, learning, and administrative systems.Key ResponsibilitiesAct as the first point of contact for ICT support requestsLog, prioritise, and resolve support tickets through the College systemProvide Level 1 and basic Level 2 support for devices, applications, and systemsEscalate complex issues where requiredDeliver professional, friendly, and responsive customer serviceICT Asset & Device ManagementAssist with preparation, deployment, and maintenance of devicesMaintain accurate asset records and inventoriesSupport onboarding/offboarding of staff and studentsManage device lifecycle including collection and disposalApplication & User SupportAssist with user accounts, password resets, and system accessSupport Microsoft 365 and College applicationsProvide assistance with printing, scanning, and collaboration toolsClassroom Technology SupportSupport teachers with classroom technology and AV systemsAssist with interactive displays, projectors, and events setupProvide basic support for learning platforms and educational apps ICT Operations & DocumentationAssist with system maintenance, updates, and monitoringTroubleshoot basic network and connectivity issuesMaintain knowledge base articles and documentationAbout You Strong customer service or technical support experienceExcellent communication skills (technical and non-technical)Strong problem-solving and troubleshooting abilityWell-organised with effective time management skillsAbility to work collaboratively within a teamCommitment to confidentiality and professionalismWillingness to obtain a Working with Children CardAlignment with the College’s mission, values, and Lutheran ethosDesirableExperience in an ICT Service Desk environmentFamiliarity with Windows, macOS, iPadOS, or mobile device supportExperience with Microsoft 365 and cloud servicesKnowledge of SEQTA, TASS, Edval, or Funnel systemsExperience using ticketing/service management platformsBackground in education environmentsRelevant ICT qualifications or certificationsFirst Aid CertificateA personal Christian faith (highly regarded)Why Join Us?Supportive and values-driven workplaceOpportunity to develop your ICT skills in an education environmentBe part of a collaborative and professional teamContribute directly to student learning and staff succesApplicationsClosing Date – Sunday, 06th July 2026Applications will be reviewed as received, and the College reserves the right to appoint a suitable candidate prior to the closing date. We encourage interested applicants to apply promptlyPlease include:Cover letter and resume.Relevant qualificationsVisa / Residency Status / Passport.EnquiriesHR Departmenthumanresources@livingwaters.wa.edu.auPosition Description

Service Desk Officer

Living Waters Lutheran College is a vibrant and supportive community, guided by our Christian values and strong sense of community, we strive to provide a positive and engaging environment for both staff and students.

About the Role

We are seeking a motivated and customer-focused Service Desk Officer to join our team on a full-time, ongoing basis.

This role is the front line of ICT support across the College, providing timely and professional assistance to staff and students while ensuring the smooth operation of our technology services. Working alongside the ICT Coordinator and Technical Manager, you will play a key role in supporting teaching, learning, and administrative systems.

Key Responsibilities
  • Act as the first point of contact for ICT support requests
  • Log, prioritise, and resolve support tickets through the College system
  • Provide Level 1 and basic Level 2 support for devices, applications, and systems
  • Escalate complex issues where required
  • Deliver professional, friendly, and responsive customer service
ICT Asset & Device Management
  • Assist with preparation, deployment, and maintenance of devices
  • Maintain accurate asset records and inventories
  • Support onboarding/offboarding of staff and students
  • Manage device lifecycle including collection and disposal
Application & User Support
  • Assist with user accounts, password resets, and system access
  • Support Microsoft 365 and College applications
  • Provide assistance with printing, scanning, and collaboration tools
Classroom Technology Support
  • Support teachers with classroom technology and AV systems
  • Assist with interactive displays, projectors, and events setup
  • Provide basic support for learning platforms and educational apps
 ICT Operations & Documentation
  • Assist with system maintenance, updates, and monitoring
  • Troubleshoot basic network and connectivity issues
  • Maintain knowledge base articles and documentation
About You 
  • Strong customer service or technical support experience
  • Excellent communication skills (technical and non-technical)
  • Strong problem-solving and troubleshooting ability
  • Well-organised with effective time management skills
  • Ability to work collaboratively within a team
  • Commitment to confidentiality and professionalism
  • Willingness to obtain a Working with Children Card
  • Alignment with the College’s mission, values, and Lutheran ethos
Desirable
  • Experience in an ICT Service Desk environment
  • Familiarity with Windows, macOS, iPadOS, or mobile device support
  • Experience with Microsoft 365 and cloud services
  • Knowledge of SEQTA, TASS, Edval, or Funnel systems
  • Experience using ticketing/service management platforms
  • Background in education environments
  • Relevant ICT qualifications or certifications
  • First Aid Certificate
  • A personal Christian faith (highly regarded)
Why Join Us?
  • Supportive and values-driven workplace
  • Opportunity to develop your ICT skills in an education environment
  • Be part of a collaborative and professional team
  • Contribute directly to student learning and staff succes

Applications

Closing Date – Sunday, 06th July 2026

Applications will be reviewed as received, and the College reserves the right to appoint a suitable candidate prior to the closing date. 

We encourage interested applicants to apply promptly

Please include:

  • Cover letter and resume.
  • Relevant qualifications
  • Visa / Residency Status / Passport.

Enquiries

HR Department

humanresources@livingwaters.wa.edu.au