CDA | National role | Melbourne, Sydney, Brisbane or PerthThe opportunity We are a growing our national fleet and key account business. We need an aftersales leader who can turn customer commitments into consistent performance in the field. This role owns the relationship after delivery: machine uptime, service planning, parts readiness, issue resolution and clear reporting to customers.You will work across our four distribution centres and regional dealer network, supporting customers with fleets operating in construction, quarrying, mining, bulk handling and other demanding applications. You will have the authority to bring service, parts, technical and branch teams together around a practical plan, then follow it through until the customer sees the result.What you will ownBe the senior aftersales contact for assigned national and major fleet customers, building relationships with operational and commercial decision makers.Agree a support plan for each account before machines enter service, including maintenance, technician coverage, parts stocking, training, escalation and reporting.Coordinate CDA branches, dealers, service, parts and technical teams so support is delivered consistently across sites and states.Lead the response to serious breakdowns and recurring faults. Establish an owner, action plan and update cadence, escalate promptly, and close the loop with the customer.Track machine availability, response times, repair completion, repeat failures, parts delays and customer commitments. Use the data to address causes, not just individual incidents.Run monthly fleet performance reviews with key customers and deeper quarterly reviews covering reliability trends, cost, utilisation, upcoming work and agreed improvements.Work with service and parts leaders to plan preventative maintenance, critical parts, technician capability and site readiness for growing fleets.Support commercial teams with credible aftersales plans for tenders, trials, demonstrations and major fleet agreements. Make sure the promises made can be delivered.Identify opportunities to improve customer outcomes and grow service, parts, maintenance and training business without compromising trust.Build clear working arrangements with equipment manufacturers and suppliers when technical or supply support is needed.What success looks like Customers know exactly who owns their issues and receive timely, accurate updates. Machines are supported from day one, recurring problems are resolved, and fleet reviews lead to visible action. Our branches and dealers understand the commitments made to each key account. Strong aftersales performance helps CDA retain customers and win the next fleet opportunity.What you bring EssentialAftersales, service or product support leadership experience in construction equipment, earthmoving, agricultural machinery, mining equipment or another closely related mobile machinery sector. Direct machinery experience is essential.Strong understanding of field service, maintenance planning, parts supply, warranty and technical escalation for working machinery.Proven ability to manage major customers and coordinate support across multiple sites, branches or dealers.The judgement to take charge of a difficult machine-down situation, communicate honestly and drive it to a documented resolution.Confidence using fleet and service data to identify repeat issues, measure performance and hold teams accountable.Commercial awareness, strong organisation and a practical, direct communication style.Ability to travel nationally and visit customer sites as required.Highly regardedExperience supporting national fleets or key accounts under formal service commitments.Experience with both diesel and battery electric machinery, including customer training and charging or site-readiness requirements.Experience developing dealer capability, service procedures or customer-facing fleet reviews.Why join Us This is a chance to shape how a growing national machinery business supports its most important customers. You will work directly with senior leadership and have real influence over the processes, people and resources needed to deliver on our commitments. The measure of this role is practical: better uptime, stronger customer relationships and a support model that scales.Location: Melbourne, Sydney, Brisbane or Perth, based at a CDA distribution centre. National travel required.To apply: Send your CV and a short note describing the machinery fleets or major accounts you have supported, how you coordinated multiple teams, and a measurable aftersales improvement you delivered.

National Key Account Aftersales Manager

CDA | National role | Melbourne, Sydney, Brisbane or Perth
The opportunity
 
We are a growing our national fleet and key account business. We need an aftersales leader who can turn customer commitments into consistent performance in the field. This role owns the relationship after delivery: machine uptime, service planning, parts readiness, issue resolution and clear reporting to customers.
You will work across our four distribution centres and regional dealer network, supporting customers with fleets operating in construction, quarrying, mining, bulk handling and other demanding applications. You will have the authority to bring service, parts, technical and branch teams together around a practical plan, then follow it through until the customer sees the result.
What you will own
  • Be the senior aftersales contact for assigned national and major fleet customers, building relationships with operational and commercial decision makers.
  • Agree a support plan for each account before machines enter service, including maintenance, technician coverage, parts stocking, training, escalation and reporting.
  • Coordinate CDA branches, dealers, service, parts and technical teams so support is delivered consistently across sites and states.
  • Lead the response to serious breakdowns and recurring faults. Establish an owner, action plan and update cadence, escalate promptly, and close the loop with the customer.
  • Track machine availability, response times, repair completion, repeat failures, parts delays and customer commitments. Use the data to address causes, not just individual incidents.
  • Run monthly fleet performance reviews with key customers and deeper quarterly reviews covering reliability trends, cost, utilisation, upcoming work and agreed improvements.
  • Work with service and parts leaders to plan preventative maintenance, critical parts, technician capability and site readiness for growing fleets.
  • Support commercial teams with credible aftersales plans for tenders, trials, demonstrations and major fleet agreements. Make sure the promises made can be delivered.
  • Identify opportunities to improve customer outcomes and grow service, parts, maintenance and training business without compromising trust.
  • Build clear working arrangements with equipment manufacturers and suppliers when technical or supply support is needed.
What success looks like
 
Customers know exactly who owns their issues and receive timely, accurate updates. Machines are supported from day one, recurring problems are resolved, and fleet reviews lead to visible action. Our branches and dealers understand the commitments made to each key account. Strong aftersales performance helps CDA retain customers and win the next fleet opportunity.
What you bring
 
Essential
  • Aftersales, service or product support leadership experience in construction equipment, earthmoving, agricultural machinery, mining equipment or another closely related mobile machinery sector. Direct machinery experience is essential.
  • Strong understanding of field service, maintenance planning, parts supply, warranty and technical escalation for working machinery.
  • Proven ability to manage major customers and coordinate support across multiple sites, branches or dealers.
  • The judgement to take charge of a difficult machine-down situation, communicate honestly and drive it to a documented resolution.
  • Confidence using fleet and service data to identify repeat issues, measure performance and hold teams accountable.
  • Commercial awareness, strong organisation and a practical, direct communication style.
  • Ability to travel nationally and visit customer sites as required.
Highly regarded
  • Experience supporting national fleets or key accounts under formal service commitments.
  • Experience with both diesel and battery electric machinery, including customer training and charging or site-readiness requirements.
  • Experience developing dealer capability, service procedures or customer-facing fleet reviews.
Why join Us
 
This is a chance to shape how a growing national machinery business supports its most important customers. You will work directly with senior leadership and have real influence over the processes, people and resources needed to deliver on our commitments. The measure of this role is practical: better uptime, stronger customer relationships and a support model that scales.
Location: Melbourne, Sydney, Brisbane or Perth, based at a CDA distribution centre. National travel required.
To apply: Send your CV and a short note describing the machinery fleets or major accounts you have supported, how you coordinated multiple teams, and a measurable aftersales improvement you delivered.