About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. We manage over 12,000 new and existing properties across diverse communities and are driven by a collaborative team culture where every member plays a vital role in achieving our mission.A career in community housing is extremely rewarding and offers the chance to contribute to positive social impact and a world without housing poverty.The RoleWe are seeking Allocations Officers to join our Housing Services team in Melbourne on a 6-month fixed-term contract. The Allocations Officer plays a vital role in ensuring returning tenants are allocated safe, secure, appropriate, and affordable housing. You will provide high‑quality communication, support, and information to customers navigating relocations and allocations, while ensuring all decisions align with relevant legislation, regulations, organisational policies, and the Victorian Housing Register requirements.This position supports our commitment to fair, transparent, and customer‑centred housing allocation processes—key to delivering on our organisational values.Key ResponsibilitiesIn this role, you will:Ensure timely, accurate and fair allocation of suitable properties to returning tenants. Undertake assessments in line with Government regulations, contracts, and guidelines. Coordinate renter relocations, providing information, advice, and support throughout the process. Support customers to make informed decisions about property offers. Complete income assessments and rent calculations, ensuring customers understand the process. Act as a key point of contact for customers, government departments, partner organisations, and internal teams. Maintain accurate property and tenancy data in internal and external systems. Support organisational reporting, compliance, quality, and administrative requirements. Uphold fair and transparent processes, and contribute to sustainable tenancy outcomes What you will bringTo be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.We are looking for someone who demonstrates:Experience in a similar role (2 years desirable). Knowledge or willingness to learn about the Residential Tenancies Act. Sensitivity to customer needs, including those experiencing crisis, disability, or vulnerability. Strong communication and customer‑service capability.Ability to work collaboratively with internal and external stakeholders.Effective problem‑solving, resilience, and self‑awareness. Commitment to our values, diversity, and respectful service delivery. Confidence using technology and systems. Ability to manage time, maintain accurate records, and follow organisational processes.A principled, policy‑aligned approach to workPlease note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).Why join us?At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission-driven team where your contribution makes a real difference every day.In addition, we care about our people and that’s why we offer: A competitive salary as well as a salary packaging scheme.Flexible work options to support your work-life balance.Learning and development programs to help you grow in your career.Wellbeing initiatives including EAP, and access to health programs.As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.Please click for position description

Allocations Officer

  • Contribute to meaningful housing outcomes across Melbourne
  • Full-time, 6-month fixed-term opportunity in convenient Melbourne location
  • Competitive salary + salary packaging + other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. We manage over 12,000 new and existing properties across diverse communities and are driven by a collaborative team culture where every member plays a vital role in achieving our mission.

A career in community housing is extremely rewarding and offers the chance to contribute to positive social impact and a world without housing poverty.

The Role

We are seeking Allocations Officers to join our Housing Services team in Melbourne on a 6-month fixed-term contract. 

The Allocations Officer plays a vital role in ensuring returning tenants are allocated safe, secure, appropriate, and affordable housing. You will provide high‑quality communication, support, and information to customers navigating relocations and allocations, while ensuring all decisions align with relevant legislation, regulations, organisational policies, and the Victorian Housing Register requirements.

This position supports our commitment to fair, transparent, and customer‑centred housing allocation processes—key to delivering on our organisational values.

Key Responsibilities

In this role, you will:

  • Ensure timely, accurate and fair allocation of suitable properties to returning tenants. 
  • Undertake assessments in line with Government regulations, contracts, and guidelines.
  • Coordinate renter relocations, providing information, advice, and support throughout the process.
  • Support customers to make informed decisions about property offers.
  • Complete income assessments and rent calculations, ensuring customers understand the process.
  • Act as a key point of contact for customers, government departments, partner organisations, and internal teams.
  • Maintain accurate property and tenancy data in internal and external systems.
  • Support organisational reporting, compliance, quality, and administrative requirements.
  • Uphold fair and transparent processes, and contribute to sustainable tenancy outcomes

 What you will bring

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

We are looking for someone who demonstrates:

  • Experience in a similar role (2 years desirable).
  • Knowledge or willingness to learn about the Residential Tenancies Act.
  • Sensitivity to customer needs, including those experiencing crisis, disability, or vulnerability.
  • Strong communication and customer‑service capability.
  • Ability to work collaboratively with internal and external stakeholders.
  • Effective problem‑solving, resilience, and self‑awareness.
  • Commitment to our values, diversity, and respectful service delivery.
  • Confidence using technology and systems.
  • Ability to manage time, maintain accurate records, and follow organisational processes.
  • A principled, policy‑aligned approach to work

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

Why join us?

At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission-driven team where your contribution makes a real difference every day.

In addition, we care about our people and that’s why we offer:

  • A competitive salary as well as a salary packaging scheme.
  • Flexible work options to support your work-life balance.
  • Learning and development programs to help you grow in your career.
  • Wellbeing initiatives including EAP, and access to health programs.

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

How to Apply

To apply, please click on the appropriate link.

To be considered applicants must respond to the application questions and submit a cover letter and resume. 

For a confidential conversation about the position please contact Bina Muthucumarana our Housing Services Manager at bina.muth@chl.org.au.

We look forward to hearing from you.