About DA:For over 30 years, Data Action (DA) has been providing flexible, open banking software, cloud-based hosting, software development and associated IT consulting services to both established and challenger brands in the Australian financial services/banking industry. With a strong focus on innovation and partnerships, DA is leading the market in delivering digital and mobile banking, origination, fraud and risk management solutions.About the role:You will be responsible for:Understanding a complex web of applications and infrastructure in order to;Support our customers in their use of our wide range of products and customised solutions. Providing level 2-3 support as requiredResponding to customer incidents in a prompt, efficient wayWorking closely with customers and analysing their service requests to ensure we provide them the solution that best fits their needsUnderstanding upcoming application changes and ensuring that they are appropriately delivered into ProductionContributing towards a continuous improvement cultureAbout you: To be successful in this role you must be able to demonstrate:Application support experience in complex enterprise environments with multiple interfacing systemsExcellent verbal and written communication skillsAbove average general IT knowledgeA passion for problem solving and strong analytical availabilityThe willingness to participate in a 24/7 on call and upgrade rosterA definite advantage would be:Familiarity with programming concepts and the ability to read code (Note this is not a development role and only candidates with demonstrated application support experience will be considered)Experience in understanding customer business requirements and analysing accordinglyFamiliarity with the SDLC Degree or tertiary qualification in a relevant fieldDoes this all sound like you? Great - we want to hear from you! Please be sure include a covering letter addressing the key criteria above. Previously applicants need not apply.

Application Support Analyst

  • Fintech leader
  • Convenient Adelaide CBD location
  • Challenging and diverse role

About DA:

For over 30 years, Data Action (DA) has been providing flexible, open banking software, cloud-based hosting, software development and associated IT consulting services to both established and challenger brands in the Australian financial services/banking industry. With a strong focus on innovation and partnerships, DA is leading the market in delivering digital and mobile banking, origination, fraud and risk management solutions.

About the role:

You will be responsible for:

  • Understanding a complex web of applications and infrastructure in order to;
  • Support our customers in their use of our wide range of products and customised solutions. Providing level 2-3 support as required
  • Responding to customer incidents in a prompt, efficient way
  • Working closely with customers and analysing their service requests to ensure we provide them the solution that best fits their needs
  • Understanding upcoming application changes and ensuring that they are appropriately delivered into Production
  • Contributing towards a continuous improvement culture

About you: 

To be successful in this role you must be able to demonstrate:

  • Application support experience in complex enterprise environments with multiple interfacing systems
  • Excellent verbal and written communication skills
  • Above average general IT knowledge
  • A passion for problem solving and strong analytical availability
  • The willingness to participate in a 24/7 on call and upgrade roster

A definite advantage would be:

  • Familiarity with programming concepts and the ability to read code (Note this is not a development role and only candidates with demonstrated application support experience will be considered)
  • Experience in understanding customer business requirements and analysing accordingly
  • Familiarity with the SDLC 
  • Degree or tertiary qualification in a relevant field

Does this all sound like you? Great - we want to hear from you! Please be sure include a covering letter addressing the key criteria above. Previously applicants need not apply.