Application Support Analyst
- Fintech leader
- Convenient Adelaide CBD location
- Challenging and diverse role
About DA:
For over 30 years, Data Action (DA) has been providing flexible, open banking software, cloud-based hosting, software development and associated IT consulting services to both established and challenger brands in the Australian financial services/banking industry. With a strong focus on innovation and partnerships, DA is leading the market in delivering digital and mobile banking, origination, fraud and risk management solutions.
About the role:
You will be responsible for:
- Understanding a complex web of applications and infrastructure in order to;
- Support our customers in their use of our wide range of products and customised solutions. Providing level 2-3 support as required
- Responding to customer incidents in a prompt, efficient way
- Working closely with customers and analysing their service requests to ensure we provide them the solution that best fits their needs
- Understanding upcoming application changes and ensuring that they are appropriately delivered into Production
- Contributing towards a continuous improvement culture
About you:
To be successful in this role you must be able to demonstrate:
- Application support experience in complex enterprise environments with multiple interfacing systems
- Excellent verbal and written communication skills
- Above average general IT knowledge
- A passion for problem solving and strong analytical availability
- The willingness to participate in a 24/7 on call and upgrade roster
A definite advantage would be:
- Familiarity with programming concepts and the ability to read code (Note this is not a development role and only candidates with demonstrated application support experience will be considered)
- Experience in understanding customer business requirements and analysing accordingly
- Familiarity with the SDLC
- Degree or tertiary qualification in a relevant field
Does this all sound like you? Great - we want to hear from you! Please be sure include a covering letter addressing the key criteria above. Previously applicants need not apply.