Data Action is an Adelaide based national organisation providing software solutions and hosted services to clients in the financial services industry across Australia. We like to think we are a great place to work, with monthly company events, a modern CBD office and a friendly, collaborative atmosphere that empowers those willing to step up.We are looking for a new Application Support Analyst to join our team. Our analysts have a wide variety of responsibilities, including:Supporting our customers to use our wide range of products and customised solutions and providing level 2/3 support as requiredCarefully analysing customer requests to provide them the solution that best fits their needsUnderstanding application changes and ensuring that they are appropriately delivered into ProductionTaking ownership of departmental mini-projectsTo be successful in this role you must be able to demonstrate:Application support experience in complex enterprise environments with multiple interfacing systemsExcellent verbal and written communication skillsAbove average general IT knowledgeA passion for problem solving and strong analytical availabilityThe willingness to participate in a 24/7 on call and upgrade rosterA definite advantage would be:Familiarity with programming concepts and the ability to read code (Note this is not a development role and only candidates with demonstrated application support experience will be considered)Experience in understanding customer business requirements and analysing accordinglyFamiliarity with the SDLC Knowledge of web technologies, such as MS IIS, HTML, XML, CSS and JavaScriptDegree or tertiary qualification in a relevant fieldDoes this all sound like you? Great - we want to hear from you! Please be sure include a covering letter addressing the key criteria above. Previous applicants need not apply.
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