About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 12,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.The RoleAre you hands on with strengths in combining practical property maintenance skills with genuine care for people? Come join our team where no two days are the same. This 12-month Fixed Term opportunity, with potential for extension, and access to a company car, is the perfect situation as you’ll be working both independently and as part of a supportive team at our Queens Rd, Melbourne and Blackburn sites.As our Responsive Maintenance Officer, you’ll be responsible for management of our asset base and ensuring our properties are well maintained, safe, and welcoming for residents. Your work will directly enhance the living experience of people in our community — including those who may be vulnerable or doing it tough — by keeping our properties in top shape. From time to time you will liaise with vulnerable people who may be marginalised and/or present with difficult behaviour.You will have experience supervising or overseeing responsive and vacant property maintenance, reporting findings, and considering the full lifecycle of building components, preferably in residential or social housing environments.Working closely with internal and external stakeholders, you will play a key role in contributing to overall asset performance through proactive and responsive asset management whilst maintaining compliance with relevant regulations and safety requirements.In this role you will:Carry out quality inspections and proactively identify and report on maintenance needs before they become problems.Manage contractors and service providers to deliver high-quality repairs and upkeep.Respond quickly and respectfully to resident repair requests.Ensure all work meets compliance, safety, and quality standards and maintain records.Support the delivery of minor capital works, refurbishment and improvements projects.Work collaboratively to identify defects Build positive relationships with residents, colleagues, and contractors.About YouTo be successful for this role, you will have experience in responsive and vacant property maintenance and a genuine passion for wanting to support vulnerable people in our community.Essential Criteria:Demonstrated experience in building or property maintenance, preferably within residential environments. Experience managing contractors and service providersStrong work ethic, ability to work independently, willingness to learn, and a caring and empathetic nature.Strong customer focus and confidence in liaising with various stakeholders including vulnerable people.Exposure to using maintenance management systems or digital tools for logging and tracking work orders.Previous experience working on MS Office programs including Excel. Ability to compose professional correspondence via email to internal and external stakeholders.Green/White WHS Construction Induction Card (or ability to obtain).Sound knowledge and application of WHS practices.A current driver’s licence. Desirable:Previous experience working in the social/community housing industry.Certificate IV or above in a relevant trade, ideally Building and/or Carpentry.Experience or knowledge of property management.Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.Click for Position Description

Responsive Maintenance Officer

  • Contribute to a world without housing poverty
  • Full time, hands on role with variety, autonomy & impact
  • Competitive salary + super + salary packaging + access to company car

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 12,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

Are you hands on with strengths in combining practical property maintenance skills with genuine care for people? Come join our team where no two days are the same. This 12-month Fixed Term opportunity, with potential for extension, and access to a company car, is the perfect situation as you’ll be working both independently and as part of a supportive team at our Queens Rd, Melbourne and Blackburn sites.

As our Responsive Maintenance Officer, you’ll be responsible for management of our asset base and ensuring our properties are well maintained, safe, and welcoming for residents. Your work will directly enhance the living experience of people in our community — including those who may be vulnerable or doing it tough — by keeping our properties in top shape. From time to time you will liaise with vulnerable people who may be marginalised and/or present with difficult behaviour.

You will have experience supervising or overseeing responsive and vacant property maintenance, reporting findings, and considering the full lifecycle of building components, preferably in residential or social housing environments.

Working closely with internal and external stakeholders, you will play a key role in contributing to overall asset performance through proactive and responsive asset management whilst maintaining compliance with relevant regulations and safety requirements.

In this role you will:

  • Carry out quality inspections and proactively identify and report on maintenance needs before they become problems.
  • Manage contractors and service providers to deliver high-quality repairs and upkeep.
  • Respond quickly and respectfully to resident repair requests.
  • Ensure all work meets compliance, safety, and quality standards and maintain records.
  • Support the delivery of minor capital works, refurbishment and improvements projects.
  • Work collaboratively to identify defects
  • Build positive relationships with residents, colleagues, and contractors.

About You

To be successful for this role, you will have experience in responsive and vacant property maintenance and a genuine passion for wanting to support vulnerable people in our community.

Essential Criteria:

  • Demonstrated experience in building or property maintenance, preferably within residential environments.
  • Experience managing contractors and service providers
  • Strong work ethic, ability to work independently, willingness to learn, and a caring and empathetic nature.
  • Strong customer focus and confidence in liaising with various stakeholders including vulnerable people.
  • Exposure to using maintenance management systems or digital tools for logging and tracking work orders.
  • Previous experience working on MS Office programs including Excel.
  • Ability to compose professional correspondence via email to internal and external stakeholders.
  • Green/White WHS Construction Induction Card (or ability to obtain).
  • Sound knowledge and application of WHS practices.
  • A current driver’s licence.

Desirable:

  • Previous experience working in the social/community housing industry.
  • Certificate IV or above in a relevant trade, ideally Building and/or Carpentry.
  • Experience or knowledge of property management.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

Apply Now!

To be considered applicants must submit an online application and respond to the questions and submit a cover letter and resume. For a confidential conversation about the position please contact Robin Mbae, Asset and Facility Manager robin.mbae@chl.org.au 03 9978 9041.

We look forward to hearing from you.