Join Our Team and Make a Difference!Are you passionate about making a real difference in the lives of individuals facing homelessness? Join us in our mission to create a world without housing poverty.  We’re looking for a compassionate and skilled Shelter Worker to join our dedicated team at Good Hope Men’s Service supporting some of the most vulnerable men from our community.About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure and affordable housing options that empower individuals to thrive.  With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities.  CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.About the RoleYou will be responsible for supporting single males in a residential facility. The service operates on a 24/7 roster which includes lone worker sleepover and weekend shifts. Shifts are as follows:Day Shift: 7:30am to 12:30pm Monday to Friday Night shift: 4:00pm to 8:00am with sleepover, Monday to Sunday8:00am to 4:00pm Saturday, Sunday, and public holidaysKey Responsibilities:Main tasks will include (but are not limited to):Reception and phone dutiesUndertake comprehensive intake and assessment of individuals to identify needs, and risksProvide holistic, person-centred support to individuals experiencing homelessnessDevelop and implement individualised support and action plans focused on housing, health, wellbeing and financial stabilityCoordinate services and provide supported referrals for clientsDeliver high-quality case management, maintaining regular meetings with clients,  monitoring progress, and adapting support as needs changeMaintain accurate and up-to-date case records, and all necessary documentation and data entryAdvocate on behalf of clients to access housing, financial and specialist servicesWork collaboratively with partner agencies to coordinate support and remove barriers to provide transition and exit into appropriate housingEmpower clients to build resilience, confidence and independence, helping them to sustain tenancies and prevent repeat homelessnessParticipate in team meetings, supervision, reflective practice and ongoing training to ensure the delivery of high-quality supportUndertake general housekeeping tasks (cleaning, cooking, etc)About you:To be successful for this role, we are looking for someone with:Relevant experience in trauma-informed, person-centred case managementA genuine commitment to achieving outcomes for clients.A good working knowledge and understanding of the community and public housing sectors and services available to assist clients. Excellent communication skillsCapacity to maintain a safe and stable environment for clients, including de-escalating issues as they ariseHigh level time management and organisational skillsAbility to work independently as part of a wider teamFirst Aid certificate or willingness to obtainA commitment to the right of all people to affordable and sustainable housing.Please note that a satisfactory police check is required for all staff. You will also be required to apply for a NDIS and Working with Children CheckWhy Join Us?At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission-driven team where your contribution makes a real difference every day.Ready to bring your energy and expertise to our team? Click the link to apply now — let’s make a difference together.In addition, we care about our people and that’s why we offer: Flexible work options to support your work-life balance.Learning and development programs to help you grow in your career.Wellbeing initiatives including EAP, and access to health programs.A values-driven culture where you’ll be supported, recognised, and empowered to make an impact.As an equal opportunity employer, CHL values and celebrates diversity and works closely with people from a wide range of cultural, social, and professional backgrounds.We acknowledge the Traditional Owners of Country throughout Australia and pay our respects to their Elders past and present, recognising their enduring connection to land, culture, and community.Click here for Position Description

Shelter Worker

  • Actively make a difference!
  • Casual position at leading not for profit based in Maryborough, QLD
  • Supportive team and work environment

Join Our Team and Make a Difference!

Are you passionate about making a real difference in the lives of individuals facing homelessness? Join us in our mission to create a world without housing poverty.  We’re looking for a compassionate and skilled Shelter Worker to join our dedicated team at Good Hope Men’s Service supporting some of the most vulnerable men from our community.

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure and affordable housing options that empower individuals to thrive.  With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities.  CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

About the Role

You will be responsible for supporting single males in a residential facility. The service operates on a 24/7 roster which includes lone worker sleepover and weekend shifts.

Shifts are as follows:

  • Day Shift: 7:30am to 12:30pm Monday to Friday
  • Night shift: 4:00pm to 8:00am with sleepover, Monday to Sunday
  • 8:00am to 4:00pm Saturday, Sunday, and public holidays

Key Responsibilities:

Main tasks will include (but are not limited to):

  • Reception and phone duties
  • Undertake comprehensive intake and assessment of individuals to identify needs, and risks
  • Provide holistic, person-centred support to individuals experiencing homelessness
  • Develop and implement individualised support and action plans focused on housing, health, wellbeing and financial stability
  • Coordinate services and provide supported referrals for clients
  • Deliver high-quality case management, maintaining regular meetings with clients,  monitoring progress, and adapting support as needs change
  • Maintain accurate and up-to-date case records, and all necessary documentation and data entry
  • Advocate on behalf of clients to access housing, financial and specialist services
  • Work collaboratively with partner agencies to coordinate support and remove barriers to provide transition and exit into appropriate housing
  • Empower clients to build resilience, confidence and independence, helping them to sustain tenancies and prevent repeat homelessness
  • Participate in team meetings, supervision, reflective practice and ongoing training to ensure the delivery of high-quality support
  • Undertake general housekeeping tasks (cleaning, cooking, etc)

About you:

To be successful for this role, we are looking for someone with:

  • Relevant experience in trauma-informed, person-centred case management
  • A genuine commitment to achieving outcomes for clients.
  • A good working knowledge and understanding of the community and public housing sectors and services available to assist clients. 
  • Excellent communication skills
  • Capacity to maintain a safe and stable environment for clients, including de-escalating issues as they arise
  • High level time management and organisational skills
  • Ability to work independently as part of a wider team
  • First Aid certificate or willingness to obtain
  • A commitment to the right of all people to affordable and sustainable housing.

Please note that a satisfactory police check is required for all staff. You will also be required to apply for a NDIS and Working with Children Check

Why Join Us?

At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission-driven team where your contribution makes a real difference every day.

Ready to bring your energy and expertise to our team? Click the link to apply now — let’s make a difference together.

In addition, we care about our people and that’s why we offer:

  • Flexible work options to support your work-life balance.
  • Learning and development programs to help you grow in your career.
  • Wellbeing initiatives including EAP, and access to health programs.
  • A values-driven culture where you’ll be supported, recognised, and empowered to make an impact.

As an equal opportunity employer, CHL values and celebrates diversity and works closely with people from a wide range of cultural, social, and professional backgrounds.

We acknowledge the Traditional Owners of Country throughout Australia and pay our respects to their Elders past and present, recognising their enduring connection to land, culture, and community.

Ready to make an impact?

If you're ready to bring your skills to a role that matters, we’d love to hear from you.

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Darren O'Toole our Senior Case Manager darren.otoole@chl.org.au 07 4123 1845.