Community Housing Limited (CHL) Group of Companies is an innovative and best practice affordable housing organisation which assists access to, develops and manages sustainable housing for people in need.You will be responsible for providing a welcoming front desk service, undertaking administrative and customer support to ensure high quality customer service is provided for the region. To support our team, you will:  Undertake general office and reception dutiesRespond to customer inquiries and requests, providing information where possibleMaintain a working knowledge of relevant support services within CHL and from partner agenciesPrepare correspondenceComplete accurate data entryContribute to projectsWhat will success look like?To be successful in this role you will need to demonstrate knowledge and understanding of people experiencing social disadvantage, as well as a commitment to the right of every person to good quality housing and a sense of belonging. You will also have:A talent for building relationships and working in partnership with clientsExcellent communication skills, including experience assisting a diverse range of peoplePossess core competencies of compassion, understanding, patience and resilienceHigh level time management and organisational skillsThe ability to work independently and as part of a wider teamA positive attitude when working towards achieving deliverablesIn return we offer a competitive salary, access to training and development and a range of other excellent benefits. For more information about working with The CHL Group please visit our website https://chl.org.au/careers/working-at-chl/benefits-of-working-at-chl/.CHL actively promotes safe working with children, a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a working with children & NDIS check.As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emergingApplications close: Sunday 17 October 2021Please see Position Description here

Customer Service Officer

  • Use your exceptional Customer Service skills to make a difference!
  • Full time fixed term position (3 months) at Coffs Harbour
  • Sector leading not for profit

Community Housing Limited (CHL) Group of Companies is an innovative and best practice affordable housing organisation which assists access to, develops and manages sustainable housing for people in need.

You will be responsible for providing a welcoming front desk service, undertaking administrative and customer support to ensure high quality customer service is provided for the region.

To support our team, you will: 

  • Undertake general office and reception duties
  • Respond to customer inquiries and requests, providing information where possible
  • Maintain a working knowledge of relevant support services within CHL and from partner agencies
  • Prepare correspondence
  • Complete accurate data entry
  • Contribute to projects

What will success look like?

To be successful in this role you will need to demonstrate knowledge and understanding of people experiencing social disadvantage, as well as a commitment to the right of every person to good quality housing and a sense of belonging. You will also have:

  • A talent for building relationships and working in partnership with clients
  • Excellent communication skills, including experience assisting a diverse range of people
  • Possess core competencies of compassion, understanding, patience and resilience
  • High level time management and organisational skills
  • The ability to work independently and as part of a wider team
  • A positive attitude when working towards achieving deliverables

In return we offer a competitive salary, access to training and development and a range of other excellent benefits. For more information about working with The CHL Group please visit our website https://chl.org.au/careers/working-at-chl/benefits-of-working-at-chl/.

CHL actively promotes safe working with children, a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a working with children & NDIS check.

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.

CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging

Applications close: Sunday 17 October 2021

To be considered applicants must respond to the application questions and submit a resume. For a confidential conversation about the position please call Leah Wright our Regional Housing Services Coordinator on (02) 6583 6717.

We look forward to hearing from you.