Located in Barrie, Ontario, MediPharm Labs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health & wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.The Customer Service Representative is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.Based in Barrie, however location flexibility is available, with additional working from home options.Responsibilities:Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problemsReceiving and placing customer service telephone calls, emails, and website inquiriesResolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer careResponds promptly to customer inquiries (within 48 hours)Data entry and tracking of customer-related inquiresProvide customer training and product/brand training remotely to support our government run stores in Quebec and Nova ScotiaLead product education and customer relations to support sales representatives on a national levelMaintain and update knowledge of all products and servicesEnsure accurate information is recorded and stored for all customer inquiriesManage customer records, providing regular updates for product feedback and improvementsParticipate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfactionSkills and Experience:Minimum 2 years working in a customer service roleComputer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applicationsStrong verbal and written communication skillsExperience working in a regulated industry a preferred Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy

Customer Service Representative

Located in Barrie, Ontario, MediPharm Labs offers a professional and collaborative workplace culture in a leading-edge facility built to international pharma standards. Our company is a recognized leader in the Cannabis industry, having won numerous cannabis and entrepreneurship awards. Our growing team of scientists, technicians, engineers, and business professionals delivers quality and innovation through research, discipline, and forward thinking. MediPharm Labs provides contract manufacturing and distribution/sales services of finished goods for others in addition to developing our own branded products for the medical and adult-use segments in Canada. These brands span a number of consumer groups – medical, health & wellness, recreational/social – as well as product formats such as vaporizers, topicals, edibles and concentrates. This differentiated portfolio of products is available through government and private retailers across Canada as well as through the Medical Cannabis by Shoppers online platform.

The Customer Service Representative is responsible for providing exceptional customer service to all MediPharm Labs brand customers. They will be responsible for assisting customers via phone, documenting information, responding and directing customer inquiries while working closely with our sales, supply chain and marketing departments.

Based in Barrie, however location flexibility is available, with additional working from home options.

Responsibilities:

  • Manage customer service nationally across all Medipharm Labs’ brands, providing support to customers by answering inquiries and resolving problems
  • Receiving and placing customer service telephone calls, emails, and website inquiries
  • Resolving customer complaints with a solution-oriented approach, working cross-functionally with other internal team members to provide the best possible customer care
  • Responds promptly to customer inquiries (within 48 hours)
  • Data entry and tracking of customer-related inquires
  • Provide customer training and product/brand training remotely to support our government run stores in Quebec and Nova Scotia
  • Lead product education and customer relations to support sales representatives on a national level
  • Maintain and update knowledge of all products and services
  • Ensure accurate information is recorded and stored for all customer inquiries
  • Manage customer records, providing regular updates for product feedback and improvements
  • Participate in weekly meetings to discuss and provide suggestions for improvement of policies, procedures, customer satisfaction

Skills and Experience:

  • Minimum 2 years working in a customer service role
  • Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications
  • Strong verbal and written communication skills
  • Experience working in a regulated industry a preferred 
  • Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy

To apply online, please click on the appropriate link below.