About the Company:Fanquip is an industry leading provider of industrial ventilation solutions. As a primary entity of the parent company, Minetek, the business engineers and manufactures a complete range of fan products for extraction, ventilation, heating and cooling.With over 150 years combined experience, the business has successfully delivered thousands of 'world-first' projects for hundreds of clients across the globe.About the Role:The development of an experienced Industrial Sales team is essential to the growth and evolution of our business, and our ability to look after our employees and close associates.Based in our North Sydney and Singleton offices, this team will be responsible for providing day-to-day sales admin and customer service support to our employees, suppliers and others who work closely with Minetek.While customers are our top priority, you must be able to extend that same level excellent communication, problem solving, multitasking and team work to our own employees.Responsibilities:Managing incoming calls, email enquiries and Live chat with excellent product knowledgeMaintaining records of correspondenceProcessing personal accounts and filing documentsCompiling reports on overall customer satisfactionManaging ETA's, returns, warranty claims and general order queriesWork closely with other teams to find solutions and optimize processesEnsure complaints or complications are resolved quickly and expertlyAssist other areas as requiredRequirements:Strong phone sales abilityDemonstrated customer service experienceStrong written and verbal communication skillsAbility to create and maintain solid client relationsProfessional phone mannerAbility to multitask, prioritise and manage time effectivelyOrganized with high attention to detailResilient and solution oriented attitudeBasic data entry knowledgePrior experience or knowledge of industrial and mechanical productsAbility to work independently and proactivelyAble to work towards deadlines and KPI'sPrior experience with HubSpot, beneficial.*Prior experience in a practical sales or customer service role would be considered highly advantageous.Benefits:Competitive salary and team commissionProfessional work environment and supportive team cultureCareer development opportunities Staff recognition programsEOY/Christmas shut downBe a part of a global company experience steady growthIn return we offer a competitive salary package, along with exceptional company benefits. Your excellent performance you will also be rewarded with career development opportunities, great team support and a generous commission structure.  

Internal Sales Support

About the Company:

Fanquip is an industry leading provider of industrial ventilation solutions. As a primary entity of the parent company, Minetek, the business engineers and manufactures a complete range of fan products for extraction, ventilation, heating and cooling.

With over 150 years combined experience, the business has successfully delivered thousands of 'world-first' projects for hundreds of clients across the globe.

About the Role:

The development of an experienced Industrial Sales team is essential to the growth and evolution of our business, and our ability to look after our employees and close associates.

Based in our North Sydney and Singleton offices, this team will be responsible for providing day-to-day sales admin and customer service support to our employees, suppliers and others who work closely with Minetek.

While customers are our top priority, you must be able to extend that same level excellent communication, problem solving, multitasking and team work to our own employees.

Responsibilities:

  • Managing incoming calls, email enquiries and Live chat with excellent product knowledge
  • Maintaining records of correspondence
  • Processing personal accounts and filing documents
  • Compiling reports on overall customer satisfaction
  • Managing ETA's, returns, warranty claims and general order queries
  • Work closely with other teams to find solutions and optimize processes
  • Ensure complaints or complications are resolved quickly and expertly
  • Assist other areas as required

Requirements:

  • Strong phone sales ability
  • Demonstrated customer service experience
  • Strong written and verbal communication skills
  • Ability to create and maintain solid client relations
  • Professional phone manner
  • Ability to multitask, prioritise and manage time effectively
  • Organized with high attention to detail
  • Resilient and solution oriented attitude
  • Basic data entry knowledge
  • Prior experience or knowledge of industrial and mechanical products
  • Ability to work independently and proactively
  • Able to work towards deadlines and KPI's
  • Prior experience with HubSpot, beneficial.

*Prior experience in a practical sales or customer service role would be considered highly advantageous.

Benefits:

  • Competitive salary and team commission
  • Professional work environment and supportive team culture
  • Career development opportunities 
  • Staff recognition programs
  • EOY/Christmas shut down
  • Be a part of a global company experience steady growth

In return we offer a competitive salary package, along with exceptional company benefits. Your excellent performance you will also be rewarded with career development opportunities, great team support and a generous commission structure.