Seeking an experienced IT Support Engineer to work alongside the IT & Security Team to deliver best practice IT operational service delivery for our internal stakeholders, including digital system administration and maintenance, and tier 2-3 technical support.Reporting to the IT Service Delivery Team Lead, this role will have sufficient autonomy to drive valuable business outcomes at their own pace, but will have a close and collaborative relationship with the broader IT & Security Team, receiving support and supplementary resources from the multi-disciplinary team to ensure effective change and service delivery.The successful candidate will be provided with the option to expand their professional learning and development as part of their work, and will be given the opportunity to contribute to the IT & Security strategy and roadmap for the company’s business-facing information and communication services.This opportunity is based on a permanent full-time basis and is primarily located in our Milton office. As the IT Support Engineer you will be responsible for providing tier 2-3 customer and system support for Fusion Sport's internal-facing cloud server, network, and application infrastructure. This level of support would be expected to solve 95% of problems as it involves a development/technical/functional team looking at the issue based on intimate knowledge or research of the business-facing technologies. To be successful in this role, the IT Support Engineer will:Work with a small service team dedicated to providing information technology, security, services and advice to projects and the internal customers of a growing global organisationContribute significantly to the technology strategy and road map for business-facing information and communication servicesSecurely manage and maintain the organisation’s information networks, systems, applications and access controls for multiple offices located in disparate time zonesDrive the development, maintenance, and continuous improvement of effective system and network management (e.g. configuration reviews, vulnerability and patch management, system lifecycle management)Assist employees with the installation, configuration, maintenance and ongoing usability of devices, peripheral equipment and software complying with given standards and guidelinesWork with your team to provide front-end support for all incoming technical issues, troubleshooting and responding to routine and non-routine support requests via multiple communication channelsProvide training, awareness, and support to internal business users, including Tier 0, 1 and 2 technology and application support, and escalating Tier 3 support requests to the appropriate team when requiredProduce clear and consistent documentation across all work activities, ensuring clear communications, processes, and incident/audit artefacts that demonstrate quality and compliant business practicesBe willing to occasionally adapt to an adjusted work schedule or flexibility with hours in order to satisfy customer needs and position requirements Required skills and experienceDesign, implementation, and support of common Microsoft Azure and AWS servicesService desk or service delivery experiencePhysical and digital network administration experiencePrevious or transferable experience in secure system administration and management, including configuration, licensing, deployment, patch and vulnerability management, etcExperience actively problem-solving with staff; resolving incidents as quickly as possible, documenting and escalating as requiredDesirable skills or experienceRelevant Microsoft administrator certificationsRelevant System or Network Administration certificationsExperience in implementing or working toward a service delivery-focused framework (e.g. ITIL, COBIT, ETOM, ISO/IEC 20000)Experience and confidence in managing and leveraging the Atlassian product suiteExperience with advanced administration and troubleshooting of Windows, Mac and a variety of business technologies including devices, platforms and endpoint/SaaS applications The ideal person for this role is:Unwavering in their commitment to exceeding customer expectations and delivering successTakes ownership of tasks and follows through to ensure complete and clear resolution and documentationAble to complete project work according to established timelines and deadlines and work with minimum supervisionShows initiative, problem-solving aptitude and is capable of taking on small projects and challenges head onNever satisfied with the status quo – always looking for ways to improveConsultative in nature (as our internal customers are very involved in our processes and outcomes)Completely committed to co-worker/team development, growth, and successExcited to be a part of a growing company and committed to pitching in to help it succeedKeen to grasp on-the-job, formal and self-driven education opportunities and apply learning to the roleDriven to pursue their career goals in a technology or security field with a growing employer in an exciting industry What we offer:Competitive Salary + SuperMilton Riverside LocationPermanent Full-Time PositionFlexible Working ArrangementsAnnual Professional Development BudgetOutstanding Work Culture with Monthly EventsEmployee Reward and Recognition ProgramWorking as part of an inclusive global companyCompany guided by core values (Teamwork, Integrity, Trust and Ambition) About Fusion SportFusion Sport is a global leader in human performance software. Our customers include national sporting federations, Olympic committees and many of the world’s highest profile sporting teams. Increasingly our platform is used in the performing arts, in the military, and across hundreds of organisations striving to optimise performance outcomes. With a commitment to engineering excellence and a passion for human performance, the Fusion Sport team are recognised globally for their innovation in the sector and for providing the benchmark analytics platform for the world's leading athletes. Venture capital funded, and with offices in Australia, the UK and the US, we are driven by an uncompromising passion for delivering the best product in the market, and for helping our customers around the world optimise human performance both on and off the playing field. Additional InformationTo apply for this role, please submit a concise cover letter and your most up to date resume for considerationA national police check will be required to be completed for this roleApplicants must be legally entitled to work in AustraliaIf you would like to discuss this role further, please contact the HR team at careers@fusionsport.comA note from the Fusion Sport HR Team to recruitment firms: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our HR team or Hiring Leaders across our business. Fusion Sport will not be held responsible for any fees related to unsolicited resumes. 

IT Support Engineer

Seeking an experienced IT Support Engineer to work alongside the IT & Security Team to deliver best practice IT operational service delivery for our internal stakeholders, including digital system administration and maintenance, and tier 2-3 technical support.

Reporting to the IT Service Delivery Team Lead, this role will have sufficient autonomy to drive valuable business outcomes at their own pace, but will have a close and collaborative relationship with the broader IT & Security Team, receiving support and supplementary resources from the multi-disciplinary team to ensure effective change and service delivery.

The successful candidate will be provided with the option to expand their professional learning and development as part of their work, and will be given the opportunity to contribute to the IT & Security strategy and roadmap for the company’s business-facing information and communication services.

This opportunity is based on a permanent full-time basis and is primarily located in our Milton office.

 

As the IT Support Engineer you will be responsible for providing tier 2-3 customer and system support for Fusion Sport's internal-facing cloud server, network, and application infrastructure. This level of support would be expected to solve 95% of problems as it involves a development/technical/functional team looking at the issue based on intimate knowledge or research of the business-facing technologies. To be successful in this role, the IT Support Engineer will:

  • Work with a small service team dedicated to providing information technology, security, services and advice to projects and the internal customers of a growing global organisation

  • Contribute significantly to the technology strategy and road map for business-facing information and communication services

  • Securely manage and maintain the organisation’s information networks, systems, applications and access controls for multiple offices located in disparate time zones

  • Drive the development, maintenance, and continuous improvement of effective system and network management (e.g. configuration reviews, vulnerability and patch management, system lifecycle management)

  • Assist employees with the installation, configuration, maintenance and ongoing usability of devices, peripheral equipment and software complying with given standards and guidelines

  • Work with your team to provide front-end support for all incoming technical issues, troubleshooting and responding to routine and non-routine support requests via multiple communication channels

  • Provide training, awareness, and support to internal business users, including Tier 0, 1 and 2 technology and application support, and escalating Tier 3 support requests to the appropriate team when required

  • Produce clear and consistent documentation across all work activities, ensuring clear communications, processes, and incident/audit artefacts that demonstrate quality and compliant business practices

  • Be willing to occasionally adapt to an adjusted work schedule or flexibility with hours in order to satisfy customer needs and position requirements

 

Required skills and experience

  • Design, implementation, and support of common Microsoft Azure and AWS services

  • Service desk or service delivery experience

  • Physical and digital network administration experience

  • Previous or transferable experience in secure system administration and management, including configuration, licensing, deployment, patch and vulnerability management, etc

  • Experience actively problem-solving with staff; resolving incidents as quickly as possible, documenting and escalating as required

Desirable skills or experience

  • Relevant Microsoft administrator certifications

  • Relevant System or Network Administration certifications

  • Experience in implementing or working toward a service delivery-focused framework (e.g. ITIL, COBIT, ETOM, ISO/IEC 20000)

  • Experience and confidence in managing and leveraging the Atlassian product suite

  • Experience with advanced administration and troubleshooting of Windows, Mac and a variety of business technologies including devices, platforms and endpoint/SaaS applications

 

The ideal person for this role is:

  • Unwavering in their commitment to exceeding customer expectations and delivering success

  • Takes ownership of tasks and follows through to ensure complete and clear resolution and documentation

  • Able to complete project work according to established timelines and deadlines and work with minimum supervision

  • Shows initiative, problem-solving aptitude and is capable of taking on small projects and challenges head on

  • Never satisfied with the status quo – always looking for ways to improve

  • Consultative in nature (as our internal customers are very involved in our processes and outcomes)

  • Completely committed to co-worker/team development, growth, and success

  • Excited to be a part of a growing company and committed to pitching in to help it succeed

  • Keen to grasp on-the-job, formal and self-driven education opportunities and apply learning to the role

  • Driven to pursue their career goals in a technology or security field with a growing employer in an exciting industry

 

What we offer:

  • Competitive Salary + Super
  • Milton Riverside Location
  • Permanent Full-Time Position
  • Flexible Working Arrangements
  • Annual Professional Development Budget
  • Outstanding Work Culture with Monthly Events
  • Employee Reward and Recognition Program
  • Working as part of an inclusive global company
  • Company guided by core values (Teamwork, Integrity, Trust and Ambition)

 

About Fusion Sport

Fusion Sport is a global leader in human performance software. Our customers include national sporting federations, Olympic committees and many of the world’s highest profile sporting teams. Increasingly our platform is used in the performing arts, in the military, and across hundreds of organisations striving to optimise performance outcomes. With a commitment to engineering excellence and a passion for human performance, the Fusion Sport team are recognised globally for their innovation in the sector and for providing the benchmark analytics platform for the world's leading athletes. Venture capital funded, and with offices in Australia, the UK and the US, we are driven by an uncompromising passion for delivering the best product in the market, and for helping our customers around the world optimise human performance both on and off the playing field.

 

Additional Information

  • To apply for this role, please submit a concise cover letter and your most up to date resume for consideration

  • A national police check will be required to be completed for this role

  • Applicants must be legally entitled to work in Australia

  • If you would like to discuss this role further, please contact the HR team at careers@fusionsport.com

A note from the Fusion Sport HR Team to recruitment firms: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our HR team or Hiring Leaders across our business. Fusion Sport will not be held responsible for any fees related to unsolicited resumes.